PAYMENT INFO Payment is due at time of service. KGA accepts cash, checks and all major credit cards. Checks returned NSF WILL incur a fee of $35. No further service will be provided until fee is paid.

CANCELLATION POLICY/NO SHOW/TRIP FEE Appointments may need to be cancelled due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule. If Client cannot keep their appointment, failure to call 24 hours before your appointment or failure to have your pet available at the scheduled time WILL result in a charge of $75, which must be paid within 7 business days. All scheduled multiple pet clients, who may decide not to groom one of their pets at the last moment, WILL result in a charge of $75.

APPOINTMENT TIMES An appointment time is truly an ‘estimated time of arrival’. Arrival time will be in a 1-2 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment. If KGA feels they will be more than 15 minutes early or late, KGA may call ahead.

LATCHKEY SERVICE Available after the initial appointment. Client provides KGA with a key to keep on file, a garage code, or some other form of access to the home. KGA will come by at your scheduled grooming appointment time to care for your pet and Client leaves a form of payment, cash or check. Your pet must be crated or left in an accessible area. KGA will not be held responsible for damages or theft to Clients home or property while on the service call for grooming your pet(s).

MATTED OR NEGLECTED COAT Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. It is at KGA discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pets coat will be completed (additional fee for shave down, starting at $20). This may expose pre-existing skin conditions. In certain breeds and coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold KGA responsible in the event of adverse effects of mat removal.

CURRENT VACCINATIONS/VETERINARY INFORMATION Proof of Rabies Vaccination shall be provided to KGA upon request as well as current veterinarian information.

SAFETY/DOG BEHAVIOR Client must inform KGA prior to grooming if your pet has bitten someone or has aggressive tendencies. KGA will not accept any overly aggressive dog. For Groomer’s safety as well as your pets, KGA has the right to refuse service in the event of a pet that cannot be handled safely. A special handling fee of $50 may apply to pets that need extra time to settle.

FLEA/TICK INFESTATION/SALON SANITATION Flea and tick infestation will NOT be tolerated. If a flea or tick is found on your pet, KGA will administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. If KGA finds an infestation of fleas or ticks on a pet, an additional $75 de-bug cleaning fee will be added in addition to the groom fee for this service.

PRE-EXISTING CONDITIONS Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates KGA, as agent and understands that if KGA is unable to contact Client first, then KGA, in its sole discretion, may engage the services of a veterinarian at Clients expense.

PICTURES Client consents that KGA may take pictures of your pet, before and after grooming, and utilize the same for their website, social media for any and all and/or advertising purposes at KGA’s discretion.

I, the undersigned, have read, understand and agree to the above terms and my rights and obligations for grooming and maintenance as stated in the agreement for the services of pet grooming through KGA